Thank you again for your interest in our project. For an specific inquiries, our email is always open to you.
When something is purchased from our store, we collect information such as names, email addresses, and addresses. We will never distribute it to any outside party.
We automatically keep email addresses for communication reasons. For generic contacts about projects, our email lists are only used for updates and information pertinent to the Artist Collective, and can be opted out at any time via email.
We run our store on BigCartel (as well as Indiegogo and BackerKit). To fulfill orders and sell products, the store(s) retain your information, which is secured and protected.
>> Questions and Contact Information
If you need to get information, correct an order, or have other questions, please contact us directly via email: firstname.lastname@example.org for Tyrian Tarot or general Artist Collective items, or email@example.com for Wintersday Zine items.
>> Agreement (Consent)
By purchasing an item from our site, you agree that you are the payment method's rightful owner OR have been given expressed permission to use it. If you are a dependent, you confirm that you have been given consent from a guardian or representative to use and purchase from the site.
For Tyrian Tarot (US & Canada): If your package gets lost in the mail, and it says it's delivered (or an acceptable amount of time has passed), please take your tracking number and receipt to your local post office and file a claim. These are insured. We do not file these claims for you.
For Journeys (Wintersday Zine 2018): We guarantee shipment from Dec. 10-17 for the first 500 purchases in the NA region and internationally respectively. We will attempt to do all those after that as quickly as we can to make Christmas turnarounds, but cannot guarantee it.
Customs: In initial campaigns, customs is covered for the EU. After this period, or for Canada and other countries that cross a border, the buyer is responsible for paying any fees incurred. Should you reject the package, you will not be refunded.
Excluded Countries: Due to U.S. commerce law, we cannot ship to: Afghanistan, Belarus, Burundi, China, Congo, Cuba, Eritrea, Iran, Iraq, Lebanon, Libya, North Korea, Russia, Somalia, Sudan, Syria, Ukraine, Venezuela, Yemen, and Zimbabwe.
>> Cancellations and Returns
Grace period: You can cancel your order in the first 24 hours for a full refund. After that, processing fees are deducted. Once pre-orders have ended, we can do refunds at a 20% fee.
Sale Items: These are non-refundable.
Rejected Delivery: If you happen to reject delivery of an item (i.e., forget to pick it up, mistype an address), you will need to re-pay shipping costs. Please double check addresses before purchasing!
>> Requests in Order Notes
We try our very best to view and accommodate notes in orders, but we cannot promise everything noted (we, though, will make every effort to do so).
If you have specific or urgent notes, or something that is very specific, please contact us first.